Refund Policy

Refund policy

A Civ&Son Cricket bat comes with a 1 year warranty starting from the date of purchase. If there is a fault due to a manufacturing defect the bat can be returned and repaired for no fee. In a case where the bat cannot be repaired we will replace the bat. We are unable to accept liability for damage sustained due to mistreatment, misuse or poor preparation. Our warranty does not cover water damage, general wear and tear and insufficient knocking in. 

For more in depth information on our warranty, check the warranty page of our website.

Please use our contact us page on this website or email to discuss a return and repair.

Once we receive your bat, we will assess any damage and confirm what repairs need to be undertaken. If the damage is not covered under warranty we will contact you to discuss a quote for the repairs. We will not undertake any paid repairs without your permission.